Privacy Policy

Welding Supplies from IOC

What information do we collect

When you visit our web site, we collect Personal Information transmitted by your computer, mobile phone or other access device. This information includes data on the pages you visit, your computer IP address, mobile device identifiers, the type of operating system you’re using, standard internet logging data and other information. Internet log data includes the type of browser you’re using and visits to and from our Site.

In addition, when you open a customer account, we may collect the following: Contact information, such as your name, address, phone, email, company name and other similar information. When you input your financial information, such as credit card numbers, that information is passed directly to the financial institution. We collect the information but do not save it on any of our servers.

We also collect information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions.

We do not consider Personal Information to include information that is anonymous or that we have made anonymous so that it cannot be used to identify an individual customer and does not contain other information that would allow us or others to identify you (“Anonymous Information”).

How do we use your information?

Our primary purpose in collecting Personal Information is to provide you with a secure, smooth, efficient, and customized shopping or customer support experience. We may use your Personal Information to:

  • provide customer support;
  • resolve disputes, collect payments, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities;
  • customize, measure, and improve our web site’s content, layout, and operation;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • contact you by phone, via text (SMS) message, email, or social networks;
  • compare information for accuracy and verify it with third parties.
  • How do we share your information?

    We may share your Personal Information with:

  • Service providers under contract who help with our business operations in areas such as fraud prevention, bill collection, marketing, and technology services. Our agreements specify that these service providers only use your Personal Information in connection with the services they provide to us and not for their own benefit.
  • Credit bureaus and collection agencies to report account information, as permitted by law when necessary.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your Personal Information. If your Personal Information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Welding Supplies from IOC or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our contract.
  • Other third parties with your consent or direction to do so.
  • Welding Supplies from IOC will not sell or rent any of your Personal Information to third parties for their marketing purposes without your consent and only shares your Personal Information with third parties as described in this policy.
  • We may share Anonymous Information with our customers or other third parties to provide information for analytics, website usage or for other retail purposes.

    How do we use cookies, web beacons, and tracking technologies?

    When you access our Site, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, or other local storage provided by your browser or associated applications ("Cookies"). We use these technologies to: recognize you as a customer when visiting our site; customize content and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; and to mitigate risk and prevent fraud.

    We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire.

    We encode our Cookies so that we can interpret the information stored in them. You may encounter our Cookies on Sites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a Cookie placed by the web page or application. Likewise, these third parties may place their own Cookies that are not subject to our control and the Welding Supplies from IOC Privacy Policy does not cover their use.

    How do we protect your information?

    The security of your Personal Information is very important to us. We strive to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the Site, you can email us at service@weldingsuppliesfromioc.com.

    While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

    How can you control what information is collected and used? You can control how the various types of information discussed above are captured, even blocking its collection in several ways:

    You are free to decline our Cookies if your browser or browser add-on permits, Doing so may interfere with your use of our Site including not being able to place an order. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

    When checking out, you may do so as a Guest rather than creating a new account. In this case, we will not create an account for you and your personal information will only be stored in association with the order. You will also not be able to log in to see previous orders, managed stored shipping addresses and so forth.

    When checking out, you may also decline to subscribe to our newsletter by unchecking the appropriate box. You may also unsubscribe to our email lists by clicking on the unsubscribe link at the bottom of your email. How can you access your information? To the extent that you do provide us with Personal Information, Welding Supplies from IOC wishes to maintain accurate and complete Personal Information. If you have an Account, you may log-in to your personal profile at any time to add, delete or correct incorrect information.

    If you do not have an account, you may email us with the items you wish to correct at service@weldingsuppliesfromioc.com.

    To opt-out of our data collection practices or for questions concerning our privacy policy:

    Please email us at service@weldingsupplisefromioc.com or call us 1-866-854-7380.

    Third-party links

    Our Site may use a third party to present advertisements or special offers. These third party ad servers may use cookies, web beacons, clear gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements' effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy. In addition, our Site may contain links to other sites and other sites may also reference or link to our Site. We are not responsible for the privacy practices or the content of other sites.

    Terms and conditions

    Sales tax. Welding Supplies from IOC must collect Sales Tax in Indiana (7%), Ohio (6.75%), Michigan (6%), Illinois (6.25%), and Kentucky (6%). Our parent company, Indiana Oxygen Co, has trucks that regularly deliver to these states, and the states' Revenue Services have concluded that this constitutes a physical presence and therefore we must collect Sales Tax. We don’t like it, but rules are rules.

    Proof of ID. Due to an increase in fraudulent orders over the past few years, we may at our discretion, request a photocopy of your drivers license and the credit card you used to make the purchase. If you have any additional questions, please feel free to contact us and we'll gladly discuss our policy with you.

    Returns. We will gladly accept returns received within 14 days of delivery for a full refund,minus our original shipping cost. Orders returned outside of the 14 day window are subject to a 20% restocking fee, plus our original shipping cost. Returned items must be unused, in brand new condition, in original packaging. Items returned without their original packaging or in used condition will be returned to you at your expense.

    Exchanges. If you’d like to exchange your purchase, simply return the new, unused item in its original packaging. Once we receive your exchange, we’ll send you a PayPal request to cover the shipping cost of the new item. Once we receive payment, we’ll ship out the new item and email you a tracking number.

    The customer is always responsible for paying the shipping charges to get items back to us for a refund or exchange.

    Cancellations. If you need to cancel your order, give us a call at 1-866-854-7380 and have your order number ready. As long as your order has not shipped yet, we’ll be able cancel the order and refund your money. Orders that have already been shipped can be returned for a refund, minus our original outbound shipping cost.

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