Order Status:

If you’d like to check the status of your order you can either log into your account, or contact us for the most up to date order information.

Log in to your account

Click the “My Account” link at the top of any page and enter your Email Address and Password in the Registered Customers field. You’ll be taken to your account dashboard and your most recent order will be displayed in the middle of the page. Click the “View Order” link to get the most detailed information on your order.

Contact us

If you’d prefer to have us look up your order for you, send us an email at [email protected] with your order number and we’ll email you back with the most up-to-date order information. If you’d prefer a warm body, give us a call at 1-866-854-7380. Please have your order number available.

Shipping information

We ship most orders from our Indianapolis warehouse using either United Parcel Service or United States Postal Services. We try and factor both price and speed of delivery when determining how your order will ship. For truck shipments, we have contracts with multiple LTL companies to get your order to you and quickly and safely as possible.

Orders $50 and under

Economy (UPS or USPS)……………..……..$9.00
Standard (UPS or USPS)……………..……..$12.75
Shipping to Alaska and Hawaii………..…...Call for pricing.
Expedited (UPS)……………………….….….Call for pricing.

Orders $50 and over

Economy (UPS or USPS)………….….……..$Free to the continental US.
Standard (UPS or USPS)……………..……..$12.75
Shipping to Alaska and Hawaii……………..Call for pricing.
Expedited (UPS)………………………..……..Call for pricing.

We do offer expedited shipping, but due to the variables of destination, weight and package size, we can only offer expedited pricing over the phone. Please call for our most update to date pricing for the added services. FREE SHIPPING does not include lift gate service for LTL shipments. Should you need lift gate service, we can either add that to your order or you can pay the shipping company directly.

*Customers ordering from Alaska, Hawaii, Puerto Rico and all other US Insular Areas will receive an additional invoice for shipping after the order has been placed.

Payment Options

We currently accept MasterCard, Visa, Discover and American Express. We also accept payments via PayPal, Cashier’s Checks or Money Orders.

In addition to traditional PayPal payments, we do accept eChecks. Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear. Once your eCheck clears, your order will ship.

Secure Ordering

Once you start the checkout process, all your personal and financial information is encrypted using SSL (Secure Socket Layer) technology. If the address bar shows https, the payment information your entering is being encrypted. However, nobody can guarantee that all electronic commerce is totally secure. We recommend that you take the steps to protect yourself online, including ensuring that your online account information remains secure.

Returning or Exchanging an Order

Returning an Order

While we anticipate you loving your purchase, we realize that sometimes it just wasn’t what you were looking for. We will gladly accept returns received within 14 days of delivery for a full refund, minus our original shipping/handling cost. Orders returned outside of the 14 day window are subject to a 20% restocking fee, plus our original shipping/handling cost. Returned items must be in new condition, in original packaging. It is the customer’s responsibility to pay for return shipping. All sales are final after 30 days.

Send your return to:
Welding Supplies from IOC
c/o Returns
6002 Victory Way
Indianapolis, IN 46278

Exchanging an Order

If you’d like to exchange your purchase, simply return the new, unused item in its original packaging to:

Send your exchange to:
Welding Supplies from IOC
c/o Exchanges
6002 Victory Way
Indianapolis, IN 46278

Please include your contact information, a copy of the original packing slip, and the item(s) you’d like in exchange. When we receive and process your exchange request, we’ll send you a PayPal request to cover the shipping cost of the replacement item. Once we receive payment, we’ll ship out the new item and email you a tracking number. It’s that easy.

Backorders

We try our best to make sure that items on our website are available to ship. Unfortunately, we’re human and occasionally we list an item as in stock that we don’t have available. If this happens, we’ll backorder the item for you. We’ll send you an email letting you know of our mistake and you’ll have the opportunity to keep the item on backorder, switch to a different item that we have, or cancel your order all together.

If the event that we don’t hear back from you, we’ll assume that you want to keep the item on backorder and once we receive the item back in stock, we’ll ship it to you.

Canceling an Order

We’ve all experienced buyer’s remorse. Should you need to cancel an order, please give us a call at 1-866-854-7380 or send us an email at [email protected] with your order number ASAP. Orders that have already been shipped prior to being canceled may be returned for a refund per our Refund Policy. The customer is responsible to pay return shipping charges.

Privacy Policy

What information do we collect

When you visit our web site, we collect Personal Information transmitted by your computer, mobile phone or other access device. This information includes data on the pages you visit, your computer IP address, mobile device identifiers, the type of operating system you’re using, standard internet logging data and other information. Internet log data includes the type of browser you’re using and visits to and from our Site.

In addition, when you open a customer account, we may collect the following: Contact information, such as your name, address, phone, email, company name and other similar information. When you input your financial information, such as credit card numbers, that information is passed directly to the financial institution. We collect the information but do not save it on any of our servers.

We also collect information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions.

We do not consider Personal Information to include information that is anonymous or that we have made anonymous so that it cannot be used to identify an individual customer and does not contain other information that would allow us or others to identify you (“Anonymous Information”).

How do we use your information?

Our primary purpose in collecting Personal Information is to provide you with a secure, smooth, efficient, and customized shopping or customer support experience. We may use your Personal Information to:

• provide customer support;
• resolve disputes, collect payments, and troubleshoot problems;
• prevent potentially prohibited or illegal activities;
• customize, measure, and improve our web site’s content, layout, and operation;
• deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
• contact you by phone, via text (SMS) message, email, or social networks;
• compare information for accuracy and verify it with third parties.

How do we share your information?

We may share your Personal Information with:

• Service providers under contract who help with our business operations in areas such as fraud prevention, bill collection, marketing, and technology services. Our agreements specify that these service providers only use your Personal Information in connection with the services they provide to us and not for their own benefit.
• Credit bureaus and collection agencies to report account information, as permitted by law when necessary.
• Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your Personal Information. If your Personal Information could be used contrary to this policy, you will receive prior notice.)
• Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Welding Supplies from IOC or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our contract.
• Other third parties with your consent or direction to do so.
• Welding Supplies from IOC will not sell or rent any of your Personal Information to third parties for their marketing purposes without your consent and only shares your Personal Information with third parties as described in this policy.

We may share Anonymous Information with our customers or other third parties to provide information for analytics, website usage or for other retail purposes.

How do we use cookies, web beacons, and tracking technologies?

When you access our Site, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, or other local storage provided by your browser or associated applications ("Cookies"). We use these technologies to: recognize you as a customer when visiting our site; customize content and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; and to mitigate risk and prevent fraud.

We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire.

We encode our Cookies so that we can interpret the information stored in them. You may encounter our Cookies on Sites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a Cookie placed by the web page or application. Likewise, these third parties may place their own Cookies that are not subject to our control and the Welding Supplies from IOC Privacy Policy does not cover their use.

How do we protect your information?

The security of your Personal Information is very important to us. We strive to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the Site, you can email us at [email protected]

While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

How can you control what information is collected and used?

You can control how the various types of information discussed above are captured, even blocking its collection in several ways:

You are free to decline our Cookies if your browser or browser add-on permits, Doing so may interfere with your use of our Site including not being able to place an order. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

When checking out, you may do so as a Guest rather than creating a new account. In this case, we will not create an account for you and your personal information will only be stored in association with the order. You will also not be able to log in to see previous orders, managed stored shipping addresses and so forth.

When checking out, you may also decline to subscribe to our newsletter by unchecking the appropriate box. You may also unsubscribe to our email lists by clicking on the unsubscribe link at the bottom of your email. How can you access your information? To the extent that you do provide us with Personal Information, Welding Supplies from IOC wishes to maintain accurate and complete Personal Information. If you have an Account, you may log-in to your personal profile at any time to add, delete or correct incorrect information.

If you do not have an account, you may email us with the items you wish to correct at [email protected]

To opt-out of our data collection practices or for questions concerning our privacy policy:

Please email us at [email protected] or call us 1-866-854-7380.

Third-party links

Our Site may use a third party to present advertisements or special offers. These third party ad servers may use cookies, web beacons, clear gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements' effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy. In addition, our Site may contain links to other sites and other sites may also reference or link to our Site. We are not responsible for the privacy practices or the content of other sites.

Terms and conditions

Sales tax. Welding Supplies from IOC must collect Sales Tax in Indiana (7%), Ohio (7%), Michigan (6%), Illinois (6.25%), and Kentucky (6%). Our parent company, Indiana Oxygen Co, has trucks that regularly deliver to these states, and the states' Revenue Services have concluded that this constitutes a physical presence and therefore we must collect Sales Tax. We don’t like it, but rules are rules.

Proof of ID. Due to an increase in fraudulent orders over the past few years, we may at our discretion, request a photocopy of your drivers license and the credit card you used to make the purchase. If you have any additional questions, please feel free to contact us and we'll gladly discuss our policy with you.

Returns. We will gladly accept returns received within 14 days of delivery for a full refund,minus our original shipping cost. Orders returned outside of the 14 day window are subject to a 20% restocking fee, plus our original shipping cost. Returned items must be unused, in brand new condition, in original packaging. Items returned without their original packaging or in used condition will be returned to you at your expense.

Exchanges. If you’d like to exchange your purchase, simply return the new, unused item in its original packaging. Once we receive your exchange, we’ll send you a PayPal request to cover the shipping cost of the new item. Once we receive payment, we’ll ship out the new item and email you a tracking number.

The customer is always responsible for paying the shipping charges to get items back to us for a refund or exchange.

Cancellations. If you need to cancel your order, give us a call at 1-866-854-7380 and have your order number ready. As long as your order has not shipped yet, we’ll be able cancel the order and refund your money. Orders that have already been shipped can be returned for a refund, minus our original outbound shipping cost.

General Terms and Conditions

General:

Welding Supplies from IOC reserves the right to change the content of the website whenever it feels necessary. Your use of WeldingSupplesfromIOC.com, following any changes, constitutes your agreement to follow and be bound by the terms as changed.

Payment, Credits:

Only valid credit cards may be used for making purchases and all refunds will be credited to the same card or, in our discretion, another method. By submitting your order, you represent and warrant that you are authorized to use the card and authorize us to charge your order (including any tax, shipping, handling and any amounts described on the Site) to that card. If the card cannot be verified, in invalid, or is not otherwise accepted, your order may be suspended or canceled automatically. Regarding “Your Account,” you agree to keep all information current and that we may submit charges for processing even if the card has expired or changed by the time we submit said charges. You must resolve any problems we encounter in order to proceed with your order.

Site Contents:

All material, including images, designs, logos, written or other materials that appear on our site (collectively, the “Contents”) are the sole ownership of Welding Supplies from IOC or its partners. The Contents of our Site are intended solely for personal use by the users of our Site. Any use of the materials on our Site outside of its intended use is prohibited and our content is covered by copyright laws.

Inaccuracy Disclaimer:

We reserve the right to correct, change, or update any information containing typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability without prior notice; including after you have submitted your order. If any change or updates affects an order, you will be notified before the transaction is complete.

Loyalty Rewards Terms and Conditions

Coupons

Coupon codes cannot be combined. In some cases, it is possible that more than one offer could apply to the item or items in your cart. In this situation, you will need to choose the code which you prefer to use for that order. If applicable, you may use the other coupon code on a subsequent order. Welding Supplies from IOC (WSIOC) are unable to apply coupon codes to past orders.

Welding Supplies from IOC (WSIOC) Reward Points

The Rewards Points program is brought to you by WSIOC Stores. We are excited that you have chosen to do business with WSIOC and hope you find value in the Rewards Point Program (“the Program”). Your participation in the Program is subject to the following policy guidelines, as well as all other applicable terms, conditions, limitations and requirements (“Terms and Conditions”). By enrolling and continuing to use the Program, you accept these terms, conditions, limitations and requirements. At any time and without notice WSIOC may make changes to these Terms and Conditions or terminate the program. If you have questions about the status of the Program or your eligibility to participate in the Program, you may contact customer support.

Eligibility

Age

Program membership is open to individual U.S. residents (50 states, DC and Puerto Rico) at least 18 years of age.

Resellers

Resellers may not earn or redeem Rewards Points and are excluded from the Program. If WSIOC mistakenly issue points for resale purchases, WSIOC reserve the right to deduct those improperly awarded points and/or to invalidate improperly issued reward certificates as well as to terminate such accounts. Determination of reseller status is made at our sole discretion. If WSIOC determine you to be a reseller, your account may be terminated in accordance with Section “Membership Cancellation” below.

Active Account

To remain eligible for the Program, you must maintain an active account. Account activity means a qualifying purchase made while logged in to the web site. To receive Rewards Points and information and updates about program changes, you must provide and maintain a valid e-mail address and promptly update your account with any changes and you acknowledge that WSIOC will communicate with you about program changes, rewards and promotional materials. At any point in time, if you have not purchased from the web site in 18 months or more, WSIOC reserve the right to terminate your account and you will forfeit the right to any points previously earned. Points forfeited for lack of activity will not be reinstated when account activity resumes. Points may not be transferred from one account to another.

Your status as a Rewards Points member begins as soon as you create an account and make a purchase, there is no waiting period. Reward Points are tallied automatically and you can view your available Rewards Points by accessing the My Account link and logging in (https://www.weldingsuppliesfromioc.com/customer/account/login/).

Receiving Points

You may receive points only on products you purchase on the website (www.weldingsuppliesfromioc.com). At times, WSIOC may identify certain products and offers that are not eligible for the Program.

Non-Qualifying Purchases

Purchases made prior to account activation, instant rebates, pre-orders at the time of initial order (the points will be awarded at the time of final payment or at the time your product ships), purchases made for resale, purchases using WSIOC gift cards, store credit issued by WSIOC, sales tax, service charges,  other excluded charges, and certain items that are excluded in particular promotions.

Coupon Usage: When using a coupon, points are awarded only on the net amount of the purchase (i.e., the amount after the coupon is applied).

Points are awarded upon purchase of WSIOC gift cards, but not on redemption. All gift cards and prepaid cards are excluded from all bonus point promotions unless otherwise noted.

In order to receive points for a purchase, you must be logged in to your account on the website at the time of checkout. You will not earn Rewards Points for purchases made using Guest Checkout or any anonymous checkout methods. No Rewards Points will be granted after the time of checkout or for any past purchases.

From time to time, you may also receive bonus Rewards Points for taking specific actions for example, to purchasing a specific combination of products or referring others to the Web Site via social media. . When available, these bonus Reward Point opportunities will be noted on the website.

Redeeming Reward Points

You will receive $2 for every 100 Rewards Point used. This rate is subject to change at any time without notice.

To redeem your Reward Points, you will be given the opportunity to apply them during the checkout process. The reward value will then be deducted from your total purchase amount and be noted on your transaction summary.

Privacy Policy

The information you provide as a member of the My Welding Supplies from IOC Rewards Points Program will be handled according to the WSIOC Privacy Policy. If you are interested in learning more about WSIOC privacy practices, see our online privacy policy. Occasionally, WSIOC may test new products, services or promotions. Some of these tests may impact My Welding Supplies from IOC Rewards Points members and may vary from the terms of the Program.

Limitations

You may not transfer or assign your Program membership or earned Reward Points. Only one customer account will receive Reward Points for each transaction. Membership cards, Reward Points, and reward certificates have no cash value and may not be transferred. Additional restrictions may apply to WSIOC employees.

Membership Cancellation

You may cancel your membership in the Program at any time by e-mail or phone (1-866-854-7380). If your membership is canceled (either by you or by WSIOC), you will forfeit any remaining Reward Points.

WSIOC may decline to issue or revoke any Rewards Points if WSIOC terminate your account because of conduct that WSIOC determine, in our discretion, violates these Terms and Conditions or any applicable law, involves fraud or misuse of the Program, or is harmful to our interests or another customer. WSIOC also reserve the right to deny future membership if WSIOC deem your conduct to violate these Terms.

Our failure to insist upon or enforce strict compliance with these Terms and Conditions does not constitute a waiver of any of our rights.

Other Terms

WSIOC may change these Policies or our Privacy Policy, or any aspect of the Program membership at any time with or without notice. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WSIOC CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.

Limitation of Liability

IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN WWW.WELDINGSUPPLIESFROMIOC.COM CONDITIONS OF USE (this page), IN NO EVENT WILL WSIOC OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE PROGRAM. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNT OF THE QUALIFYING PURCHASE THAT IS THE SUBJECT OF THE DISPUTE. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR WELDING SUPPLIES FROM IOC'S GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS, OR MALICIOUS MISCONDUCT, OR FRAUD.

Choice of Law

The Program and any and all such claims brought against Welding Supplies by IOC regarding any aspect of the Program shall be construed as and interpreted in accordance with its fair meaning and the laws of the State of Indiana. Any action regarding claims or disputes against WSIOC or otherwise brought against Welding Supplies by IOC by or on behalf of any Welding Supplies by IOC employee, agents, assigns, heirs, administrators, or executors shall be maintained in court in Marion County, Indiana. If the claim could be brought in federal court, the action shall be maintained in the United States District Court for the Southern District of Indiana.

About Us

The IOC in Welding Supplies stands for Indiana Oxygen Company. IOC has been a leader in the welding and gas industry since 1915, making us the oldest Welding Supply Company in the country. After all these years, we’re still a family owned company that is passionate about customer service and making sure that everyone that we come in contact with has an excellent experience. Our internet department has been servicing our customers since August, 2000.

We like to think that we have some of the most knowledgeable customer service reps in the industry. Feel free to email or call us with questions about a product, to check the status of your order, or vent about the big game last weekend; we’re here to help.

Welding Supplies from IOC
6002 Victory Way
Indianapolis, IN 46278
866-854-7380

Monday:8am-5pm

Tuesday:8am-5pm

Wednesday:8am-5pm

Thursday:8am-5pm

Friday:8am-5pm

Free Shipping

We offer free shipping within the continental United States on all orders over $50. Your order will ship via UPS or USPS at our discretion and we will email you either a tracking number (UPS) or a shipping number (USPS).

Please contact us at [email protected] for shipping rates to Alaska and Hawaii.

Transit Time

Transit time for your order has a number of variables. Most items ship from our Indianapolis warehouse by either United Parcel Service or United States Postal Service. For larger items, we pull from a list of LTL companies including UPS Freight, FedEx Freight, Estes Express to name a few. Depending on your location, we will occasionally have your order shipped directly from the manufacturer for quicker delivery.

Secure Shopping

We do not share or sell customer information with third parties. Period.

Once you start the checkout process, all the data you enter on our site is encrypted using SSL (Secure Socket Layer) technology. Payments are processed using PayPal Payments Pro which is PCI compliant so your financial information is protected and since we use PayPal, both the buyer and the seller are protected from fraud.

Information given to us is only used to provide better service to our customers. Once you place an order, we will send you emails keeping you informed of the status of your order. We also occasionally send emails containing deals or coupon codes that can be used on our site. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of each email, or by contacting us directly.